FAQs


Shipping & Delivery

When do my orders get shipped?

We want you to have your awesomely cool odd socks as soon as possible so we ship your order the next working day.

What are your shipping charges?

Free Shipping on all orders to Europe (WHAAT?!) Yes you read that correctly. The amount you see on screen is the exact amount you pay, there is no sneakiness here! :)

For orders outside of Europe, there is a €3,00 shipping fee for any order below €36,00. Any order above this is also free! 

What is the delivery time?

We know you cannot wait for your BSily order to arrive but for orders within Europe, please allow 4-5 working days. Orders outside of Europe, please allow 1-2 weeks.

Do you do next day delivery?

We are not able to do this right now but for urgent orders please email us at bsilysocks@gmail.com and we can see what we can do. Anything for our Silly People!

How can I track my shipping?

Sorry, we currently do not offer tracked shipping :( 
But we are looking in to it ;)

General Questions

What do you have to do to be part of the Silly People community?

That’s simple, wear BSily’s odd socks and add us on our social media platforms

Where can I get your cool a** stickers?

We know, they are pretty damn cool. All you got to do is buy at least one pair!
Psst, or just ask!

Are all socks unisex?

Definitely! BSily promotes equality and encourages people to wear whatever they like, whenever they like, even if society says otherwise.

Do you have kids/children’s socks?

Not for the moment… But watch this space! 

Do you sell other sock heights besides crew sock heights?

Not for the moment, but if we see that our Silly People’s demands are changing, then we will accommodate accordingly. 

Is there a BSily Socks pop-up store?

Nope, unfortunately not for the moment. We know… sad times but hey! Never say never!

How should I wash my socks?

We recommend washing them in the washing machine at 40 degrees celsius and if possible, leave them to dry. Can be washed by both men and women #ShareTheLoad.

Where are BSily socks manufactured?

All of our awesome odd socks are produced in Portugal to support local businesses and our local economy. You should visit, it’s a pretty cool place. 

What sizes do you offer?

We provide two sizes, EU 36-40 and EU 41-46
Not in the EU? Check out our handy chart

Region Sizes Sizes
EU 36 - 40 41 - 46
UK 3 - 8 7 - 12
USA 9 - 11 10 - 13


What happens if I get damaged or wrongly packaged socks?

Firstly, our sincerest apologies! In the rare event that this happens please email us at bsilysocks@gmail.com and we will get this sorted for you as quickly as we can!

Refunds & Exchange

Can I return or exchange an order?

Not completely satisfied with your purchase? Not a problem! Return the items to us in its original condition within 21 days of receipt and we will issue a full refund (excluding original delivery charge), or exchange for a different silly odd pair (size and/or colour). We want to make sure that #SillyPeople love them as much as we do! If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please have a look at our Refunds & Exchange Policy for further clarification.

How can I refund my order?

In the rare event that an item arrives damaged or defective the item may be replaced. In certain cases an exchange may be granted for reasons of size and/or design.
If you need to exchange it, send us an email at bsillysocks@gmail.com and an address will be provided in order to return previously purchased items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please look at our Refunds & Exchange Policy for further clarification.